General Product Questions:
1. How do you anchor the product down?
Polly Products does not require you to anchor your bench/table down. It is the customer’s preference. We do sell an anchor kit that is appropriate for many applications, including attaching to concrete. The brackets are L-shaped and screws are included to mount it to the legs of your product (or the side slats on the trash and recycle containers). If you are securing it to concrete, you would purchase concrete bolts at your local hardware store and use them to attach through the L-brackets into the concrete.
2. How does the product hold up in heat & cold?
All of our products are made of Polyethylene which is ideal for outdoor use. The Polly Products formulation will withstand cold without cracking and heat with negligible increase in flexibility. Some of our larger picnic tables tops are reinforced underneath with powder coated aluminum tubing for extra stability. We have a client that uses are benches near the beach and the salt and sand whip at them daily. This client informed us recently that the benches are still in the same great condition as when they were first purchased!
3. Will your product warp?
The product must be placed on a level surface to assure no warping occurs. Placement is important! Individual bench and table slats rarely warp if assembled correctly.
4. Can you power wash the product?
With caution; high-powered power washers with a concentrated tip may cosmetically damage the product. A fan tip is highly recommended. Experiment on the underside until the correct amount of pressure and water focus is achieved without causing cosmetic damage.
5. How safe is the product?
100% Polyethylene is a very earth friendly plastic. It is the same plastic as the gallon milk jug from your refrigerator. Plastic takes hundreds of years to decompose so buying recycled plastic products keeps that plastic out of our country's landfills.
6. Can you paint the product?
We do not recommend painting. There are color additives that are molded into the product. No staining or painting is needed. Due to the nature of plastic, paint would most likely NOT stick and would peel and flake off almost instantly.
7. Can we machine the plastic?
Plastic is very similar to wood when machining. For high production applications consult with the supplier of your cutting tools for proper tools and feed rates. For simple cutting, drilling and routing, regular wood working tools will work well. It is not recommended to plane.
8. Why the Color Variance?
Color variance is common in our operation as we use recycled materials. Most continuous suppliers use wide spec virgin plastics and can control the colors better. We remain honest with our claims of a recycled plastic product. We can strive to get a color match with what we have to work with.
9. How can I see the product in different colors?
We update our website often and will be adding more pictures with a wider variety of the colors we offer. You can also request free color samples to see the different colors available.
Bench Components and Plastic Lumber
10. Do bench ends come in pairs?
We sell individual bench ends because some benches require 2, 3 or 4 bench ends. Or a customer might just need one bench end replaced.
11. Are there left & right bench ends?
All of our bench ends are universal so you can use them for the left side, the right side or in the middle.
12. How do you attach boards to bench ends?
We use a #12 x 3" screw - screwed directly into the center line of the bench end. We use plastic lumber which requires a minimum of 32" center spacing for stability. The product comes pre-drilled to make assembly easier.
If you look at our finished benches you can get an idea. Also if you download the footprint pdf drawing from the product page you will get a line drawing of that particular bench.
13. What is the weight limit on your benches?
Each bench is different but they are all designed to handle a wide variety of people who may use them. For specific weight limits, please ask customer service.
14. I am looking for something to "plant" permanently in the ground.
Presently we do not have a product that plants permanently into the ground. We do have an anchor kit that will anchor many of our products to cement or other surfaces. It might be possible to anchor it to cement that is submerged under a few inches of mulch or topsoil.
15. Is assembly required or are the benches pre-assembled?
They come in a kit form with all holes predrilled, an assembly package with step-by-step, illustrated instructions and the required stainless steel fasteners. Some assembly is required: a screwdriver will do the trick but a power screwdriver is recommended.
16. How hard is it to assemble the Polly picnic tables?
Depending on the table, we pre-assemble many components; on the Hexagon tables we assemble the tops and parts of the frames, on the large round sheet plastic tables we assemble the tops and the frame has a few components that simply slide together, all of the straight tables tops are assembled and often seats will be, as well.
All of our tables have fully illustrated step-by-step instruction packages, all holes are pre-drilled or have pilot holes marking part placement. There is a legend to confirm you have all your fasteners before you start. Polly tables were designed with the customer in mind.
17. What size is the umbrella hole?
A 2-inch Umbrella hole will be in all Hex and plastic sheet tables unless the customer specifies they do not want one when they order.
18. Is there a bottom to your trash receptacles?
Some of the trash receptacles do not have bottoms. They come with a liner inside to place the trash bag into. Others are pre-assembled and have a bottom in place with the addition of a plastic liner bin for placing the trash bag into.
19. Does the lid attach securely to the trash receptacles?
The lid does not come attached to most of our trash receptacles. The lid fits inside the receptacle to hold it in place and is not secured for easy access when replacing trash bags. It is possible, on some products, to secure it with a screw or strap.
20. How do we become a distributor?
You can contact customer service toll free 1.877.609.2243 or Email email@example.com. You will be sent a pre-qualifying distributor package. After completing forms in the package, simply return to Polly Products and pricing and product information will be provided.
If there are any questions our trained customer service staff has or will find the answer for you. Call toll free 1- 877-609-2243 extension 221. Or email firstname.lastname@example.org