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Shipping Policy

Polly Products has negotiated discounts with various freight carriers and will attempt to get the customer the best rate possible. We will ship the order by the most practical and economical way available to us, unless at the time of order placement, Customer Service is provided with specific instructions of a carrier that the customer will pay directly. All of our products are shipped FOB (Free on Board) from our factory.  The customer will be charged for the freight on the invoice at time of shipment unless prior arrangements have been made.

The order may be shipped by commercial truck carrier which will require the customer to have the ability to offload the truck. If additional services are required, (such as residential delivery, lift gate, prior notification of delivery) please list this on the order form as there may be additional charges.

Our web site has a freight estimator for various shipping methods, ABF, FedEx Ground and truck freight (custom). This service is an estimation only. We will make every effort to meet or improve this estimation at the time of shipment. We cannot, however, guarantee this rate as fuel surcharges are applied weekly.

Should there be a delay of shipment, in transit, Polly Products is not responsible and invoicing terms still apply. Upon notification of a delay, we will track your shipment and attempt to resolve any issues.

To request an expedited shipping service or for information regarding International orders and options, please contact Customer Service for a cost quote.